Privacy policy
Last updated: 13 October 2026
This website, starvac.co.uk (the “Site”), is operated by Provence Cosmetics UK Limited, trading as Starvac UK, a company registered in England and Wales under company number 13680886, with its registered office at Regus, 52 Grosvenor Gardens, London SW1W 0AU, United Kingdom (“we”, “us”, “our”). We are the controller of the personal data described in this policy.
The Site presents STARVAC professional devices and technologies to professionals in the United Kingdom. We do not sell products through this Site. Enquiries are handled through our contact form and by direct follow-up from our team.
1. Personal data we collect
- Enquiry form: first name, last name, email address, telephone number, company or practice name, website or Instagram account (optional), postal address, city, postcode, country, how you heard about us, the devices you are interested in, your professional profile (both optional), and any message you choose to send.
- Newsletter sign-up: your email address, if you subscribe to our professional updates.
- Technical data: when you visit the Site, our hosting provider Shopify automatically collects information such as your IP address, browser type, device information, pages viewed and the referring website, through cookies and similar technologies (see section 6).
2. How and why we use your data
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Responding to your enquiry and providing information, quotations, demonstrations or training details about STARVAC devices | Steps taken at your request prior to entering into a contract; our legitimate interest in responding to professional enquiries |
| Following up commercially with professionals who have contacted us | Legitimate interest in developing our professional business relationships |
| Sending our professional newsletter | Your consent, which you may withdraw at any time using the unsubscribe link |
| Operating, securing and improving the Site, and measuring audience | Legitimate interest; your consent for non-essential cookies |
| Complying with legal obligations and handling disputes | Legal obligation; legitimate interest |
We do not use your personal data for automated decision-making and we do not sell personal data.
3. Who we share your data with
- Shopify (Shopify International Limited, Ireland, and its affiliates), which hosts the Site and processes form submissions and technical data on our behalf.
- STARVAC GROUP (29 rue Paule Raymondis, 31200 Toulouse, France), the manufacturer of STARVAC devices, where this is necessary to answer a technical question, arrange training or service.
- HubSpot (HubSpot, Inc. and its affiliates), our customer relationship management platform, which stores the details of professionals who contact us, records form submissions made on the Site and provides website analytics. Our HubSpot data is hosted in HubSpot's European data centre.
- Meta (Meta Platforms Ireland Limited), through the Meta pixel, which measures visits to the Site in relation to our Facebook and Instagram pages and communications.
- Our email and business software providers, acting as processors under contract.
- Professional advisers and public authorities where required by law.
4. International transfers
Some of our providers process data outside the United Kingdom, including in the European Economic Area (Shopify, HubSpot, Meta), France, Canada and the United States. Where data leaves the UK we rely on UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.
5. How long we keep your data
We keep enquiry data for as long as needed to handle your request and our subsequent professional relationship, and then for the period required by applicable law or to defend our legal rights. Newsletter data is kept until you unsubscribe. Technical data is retained according to Shopify’s retention periods.
6. Cookies
The Site uses cookies and similar technologies provided by Shopify, HubSpot and Meta. When you first visit, a consent banner allows you to accept or decline non-essential cookies and to manage your preferences.
- Strictly necessary cookies (always active): required for the Site to function and to remember your cookie preferences.
-
Analytics cookies (with your consent): Shopify analytics, Google Analytics and HubSpot (cookies such as
hubspotutk,__hstcand__hssc), used to understand how visitors use the Site, to improve it and to link an enquiry to the pages visited beforehand. -
Marketing cookies (with your consent): the Meta pixel (cookie
_fbp) and HubSpot's advertising tools, used to measure the effectiveness of our communications on Facebook and Instagram.
You can change your choices at any time via the “Manage preferences” link in the cookie banner, or through your browser settings. Blocking strictly necessary cookies may prevent parts of the Site from working.
7. Your rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to access, rectify or erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us through the contact form or by post at the registered office address above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), ico.org.uk.
8. Security
The Site is served over HTTPS and hosted on Shopify’s secured infrastructure. We limit access to personal data to the people who need it to handle your enquiry.
9. Changes to this policy
We may update this policy from time to time. The date of the latest version is shown at the top of this page.
10. Contact
Provence Cosmetics UK Limited (trading as Starvac UK), Regus, 52 Grosvenor Gardens, London SW1W 0AU, United Kingdom. Email: info@starvac.co.uk. Contact form.